1st of all its not just me complaining here. Please see a review from an independent source at https://www.bestvpn.com/blog/3789/ipvanish-review/
Their initial impression was pretty much in line with mine, until later. The quote from the review below.
I also found almost all of the "review" sites would seem to be set up by the VPN companies to be able to limit any negative reviews, and just act as another advertising method. Shady at the least, outright deceptive actually.
Finally here is my experience with IPVanish. There are MUCH better options that provide faster speeds and don't play bait/switch on acct TOS etc.
They state they do not log. ipVanish is 100% lying about their logging policies. Was contacted about a prohibited site on 6/7/13, responded stating I didn’t know what the site was. Never got a response. On 6/9/13 got 2nd notice for same site, and termination notice stating my acct had been terminated for violation of TOS. I again responded stating didn’t know what site they were referencing. I contacted ipVanish again asking for a refund, and was told no refund due to violation for TOS.
1st if they don’t log what were they contacting me about. Crappy support due to absolute lack of response to the TOS notices, but they kicked my acct without any review what so ever. Then refused to refund the remainder of my months fees that were already paid for.
Use at your own risk!